Privacy Policy

PT GOLDEN ORDER DIVISION (“we”, “us”, “our”, “Company”) is committed to respecting your privacy and processing your personal data in accordance with this Privacy Policy and applicable Canadian privacy laws.

This Privacy Policy applies to all websites, mobile applications and other online services on which we post this Privacy Policy (collectively, the “Services”), as well as other information we collect about you offline.

By accessing or using our Services, you acknowledge that we may collect and process information about you as set out in this Privacy Policy.

1. Data Collection

How We Collect

We collect, receive and process information about you through:

your interactions with us or our Services;

our customers, business partners, or other third parties who provide information about you;

third-party services and providers (e.g., analytics providers, social-media tools, publicly available sources); and

events we organise or participate in, or other business initiatives (promotions, webinars, etc.).

Data You Provide to Us Directly

You may provide information directly to us, for example when you:

register for an account or profile;

complete or update your user profile;

download materials, register for events or webinars;

fill out surveys or provide us feedback;

communicate with us by phone, email or otherwise;

use parts of our Services that require login or registration.

The information you provide may include:

contact information (name, email address, phone number);

business information (employer, job title/role, business address);

account/login credentials (username, password);

financial information (bank account numbers, routing numbers, payment preferences);

identification information (government ID, tax ID, etc.);

other information you choose to provide in support of your use of our Services.

Information We Collect Automatically

We and our third-party vendors may use cookies, web beacons and other tracking technologies to collect information about the devices you use to access our Services. This may include: browser type, operating system, IP address, domain name, access times, referring/exit pages, page views, device identifiers, version of the site/app, type of device, and approximate location (inferred from IP). We may also track frequency of access and how you navigate our Services, for analytics and improvement purposes.

Information We Collect From Other Sources

We may receive information about you from unaffiliated third parties, such as business partners, data enhancement services, or when you are referred to us. For example: contact or business affiliation information, preference or interest data about prospective customers.

2. Data Uses

We use information we collect about you for the following purposes:

to facilitate, operate, and provide our Services to you or our customers;

to authenticate the identity of users and manage access;

to provide you with customer care, support and technical assistance;

to personalise, develop and improve our Services and your experience;

to support our marketing and advertising activities (including email campaigns, webinar promotion, etc.);

to deliver service-related communications, notifications, changes or updates;

to enhance data security and prevent fraud, illegal or prohibited activity;

to create aggregated, anonymised, de-identified data for research, analytics or commercial purposes;

to enforce our agreements with you and to comply with legal, regulatory or contractual obligations.

We may combine information collected from you and about you (including automatically-collected data) with information we obtain from affiliates or third-parties, and use such combined information in accordance with this Privacy Policy.

3. Data Location and Consent to Transfer

We may manage, store and process information about you in Canada and/or other jurisdictions as necessary to deliver our Services, support our business operations or comply with applicable law. By using our Services and providing your information, you consent to the transfer, storage and processing of your information in such jurisdictions.

4. Data Retention

We will retain information about you for as long as reasonably necessary to fulfil the purposes for which it was collected (including to provide you with our Services), to meet our contractual obligations, to comply with legal or regulatory requirements, to defend or bring legal claims, and for proper bookkeeping and record-keeping. We may securely delete or anonymise personal data when no longer required.

5. Data Disclosure

We may disclose information collected about you in the following circumstances:

Legal compliance; safety: If required by a subpoena, search warrant, court order, or similar legal process, or to protect our rights, property or safety or that of third parties;

Vendors/service providers: We may engage third-party vendors who process personal data on our behalf (e.g., hosting, analytics, marketing, payment processing, fraud detection, identity verification, customer support);

Events: If we receive or host events (in-person or online), we may share personal data collected at such events with co-hosts or sponsors;

Advertising and analytics: We may share or make available information with advertising or analytics partners to display ads or track performance;

Affiliates and change of control: We may share information internally with our affiliates, and in case of merger, acquisition or sale of our business or assets, personal data may be transferred to the new controlling entity;

With consent or at your direction: We may disclose your information when you consent or direct us to do so;

Aggregated/De-identified data: We may disclose anonymised or aggregated information not subject to this Privacy Policy.

6. Cookies and Tracking Technologies

We and our vendors use cookies and other tracking technologies on our Sites and within our Services for performance, analytics, personalisation and advertising. We may use both session cookies (deleted when you close your browser) and persistent cookies (remain for longer).

Types of cookies include Strictly Necessary Cookies (required for basic functionality such as authentication and security), Functional Cookies (enable enhanced functionality such as remembering language and settings), Analytics/Performance Cookies (help analyse use and measure performance), and Advertising Cookies (track activity and enable interest-based advertising or targeting).

You can manage cookies via your browser settings (e.g., refuse or delete cookies). However, disabling cookies may affect your ability to use certain features of our Services.

7. Third-Party Websites and Services

Our Services may include links to third-party websites and integrate third-party services. These are governed by the third-party’s own privacy policies, not ours. We encourage you to review the privacy policy of any third-party site or service you engage with.

8. Communications

We may contact you via email, phone, or notifications via our Services for service communications (important account/Service information, changes/updates, security alerts, payment issues) and for promotional communications (offers, events, webinars, product/service updates). You may opt out of promotional communications at any time, though we may still send administrative or transactional messages.

9. Data Security

We implement appropriate technical, administrative and organisational measures to protect your personal data from loss, theft, unauthorised access, disclosure, alteration or destruction. However, no system is completely secure; we cannot guarantee absolute security of your information. You also have a role to play (e.g., protect your device, credentials, network access).

10. Choices and Data Subject Rights

You may have rights to access, correct, delete, restrict or object to processing of your personal data, withdraw consent where applicable, request data portability, and object to profiling or automated decision-making. To exercise your rights, please contact us. We may need to verify your identity. We will respond within a reasonable timeframe consistent with applicable law. You may unsubscribe from marketing at any time; service/administrative messages may continue.

11. Regional Privacy Notices

As a Canadian-based company, if you are resident in a Canadian jurisdiction with umbrella privacy laws (e.g., federal PIPEDA or provincial variations), you may have additional rights or protections under local law. We will comply with applicable laws in your jurisdiction.

If you reside in the EEA, the UK, or other jurisdictions, there may be additional disclosures, legal bases for processing, or transfer mechanisms. Please contact us for details.

12. Additional Information and Contact Details

Updates and Amendments

We may update this Privacy Policy from time to time by posting a revised version on our Services. The revised version will be effective as of the date posted. Where required by law, we may provide additional notice of changes, such as by email.

Children

Our Services are not designed for and do not knowingly collect personal data from individuals under the age of 16. If we learn that we have collected personal data from a child under 16, we will take steps to delete that data as required by applicable law. If you believe we might have any such data, please contact us.